Privacy Policy

Effective Date: 2026

1. Overview

Kilnov provides automated missed-call transactional messaging services for businesses. This Privacy Policy explains what information we collect, how it is used, and how it is protected.

2. Information We Collect

• Phone number
• Message content exchanged during conversations
• Name or service details voluntarily provided
• Call metadata related to missed calls
• Technical delivery information for compliance

3. How We Use Information

• Send automated transactional text messages in response to missed calls
• Facilitate communication between consumers and businesses
• Provide conversation summaries to subscribing businesses
• Maintain system reliability and regulatory compliance
• Detect misuse or abuse of the service

Kilnov does not send marketing or promotional messages and does not sell or share personal information for marketing purposes.

4. Data Sharing

Information may be processed by telecommunications providers such as Twilio solely to deliver transactional messages. We do not sell or rent personal data to third parties.

5. Data Retention

Conversation data is retained only as long as necessary to provide the service, maintain records, and meet regulatory requirements.

6. Consumer Rights

Consumers may reply STOP to opt out or HELP for assistance. Message and data rates may apply.

7. Security

Kilnov implements reasonable safeguards to protect information. No system can guarantee absolute security.

8. Contact

For privacy inquiries: support@kilnov.com